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Visitor Services Supervisor

The Visitor Services Supervisor is responsible for the day-to-day operations of the Visitor Services department. Supervisor will assist with the onboarding and training of new associates and support development initiatives in the areas of safety and education. Supervisor will report to the Visitor Services Manager (VSM) and will work closely with the Director of Special Events and Communications and Building Manager. Supervisor must be flexible to work evenings.

Responsibilities

  • Assist VSM in daily operations, including managing post and break schedules, reassigning and adjusting coverage as needed
  • Ensure all part-time staff take required lunch and rest breaks in timely manner
  • Oversee staff personnel during public hours and ensure all policies and procedures are implemented and streamlined
  • Manage visitor-related complaints or concerns in a professional and engaged manner
  • First responder for visitor and employee-related medical emergencies
  • Assist VSM to facilitate corrective action conversations and conflict mediation
  • Support VSM to conduct interviews and facilitate the onboarding and training of new hires
  • Coordinate with VSM and Genesis educators to assign docents and lab assistants for K-12 school visits
  • Oversee and track online training of VSAs via Litmos, online learning management software
  • Support VSM to expand training curriculum within docent program
  • Support docents to research and develop exhibition training content
  • Assist with general process improvements and assist VSM with updating general policies and procedures
  • Assist with staffing for special events and exhibition openings
  • Other duties as assigned

Qualifications

  • 2-3 years relevant professional experience, in a managerial or supervisory capacity
  • Bachelor’s degree or equivalent experience, preferably in arts or business administration
  • Proficient computer skills and demonstrated experience with office software (Microsoft Office: Excel, Word, Outlook, PowerPoint) and email applications (Microsoft Office Outlook). Must be proficient in Mac and PC based applications
  • Exceptional standards of customer service
  • Excellent verbal and written communication skills
  • Excellent organizational, leadership and interpersonal skills
  • Foreign language skills, a plus
  • General HR knowledge is a plus

Schedule

Full-time, Wednesday through Sunday from 9 a.m.- 6 p.m. Must be available to work evenings with notice.

Apply

Please send a resume and a brief cover letter to apply@marcianoartfoundation.org.

Visitor Services Associates

We are  seeking associates to facilitate the experience of all visitors to MAF.

The Visitor Services Associates will create a friendly environment while also overseeing ticketing, gallery experience and the safety and security of both artworks and visitors. This is a part-time position; Visitor Services Associates can be scheduled to work up to 20 hours per week depending on their availability and will be scheduled for at least one weekend day. Candidates must be available to work weekends, holidays and special events as necessary. MAF will be open Thursday–Friday 11am–5pm, Saturday, 10am–6pm and Sunday 11am–5pm. Please note that MAF closes for installation several times annually.

Responsibilities

  • Welcome visitors to MAF
  • Verify tickets, check-in visitors and groups and help orient visitors within MAF
  • Answer visitor questions about the collection, current exhibitions, the historic building and the location of artworks within MAF
  • When needed, enforce rules that ensure the safety of visitors and also of the artworks on display
  • Attend all required training, including developing an in-depth expertise on the MAF art collection

Qualifications

  • Friendly, sociable and energetic
  • Interested in contemporary art
  • Excellent communication skills; comfortable speaking to individuals and large groups (adults and children)
  • Previous experience in a client-facing capacity and/or a cultural organization preferred
  • Basic computer skills; comfortable using an iPad or Tablet

Physical Requirements

Must be comfortable standing the majority of their shift (with reasonable exceptions made for those with disabilities.) Portions of shifts occur outdoors greeting guests.

Additional Requirements

All candidates must be legally authorized to work in the United States.

Apply

Please send a resume and a brief cover letter to apply@marcianoartfoundation.org

Inside the Masonic Temple.